Privacy Policy

Effective Date: 12/18/2024

Truly Balanced Wellness Care (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We collect the following types of information:

Personal Information: Includes your name, address, phone number, email address, date of birth, and payment details.
Health Information: Medical history, current health status, and any information you provide during telehealth consultations.
Usage Data: Information about how you interact with our website, such as IP address, browser type, and usage patterns.

2. How We Use Your Information

We use your information to:

Provide personalized telehealth services and treatment plans.
Process payments and deliver medications.
Communicate with you about appointments, services, and updates.
Improve our website and user experience.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with:

Licensed Healthcare Providers: To deliver telehealth services.
Pharmacies: To fulfill your medication prescriptions.
Third-Party Service Providers: For payment processing, IT support, or analytics, bound by confidentiality agreements.
Legal Authorities: When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

4. How We Protect Your Information

We implement industry-standard security measures, including:
Encryption of sensitive data during transmission.
Secure storage of personal and health information.
Regular audits and monitoring to prevent unauthorized access.

Despite our efforts, no system is completely secure. Use our services at your own risk.

5. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.
Restrict or object to the processing of your data.
Receive a copy of your information in a portable format.
To exercise these rights, contact us at drbeckford@trulybalancedwc.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and usage patterns.
Enhance your browsing experience.
Remember your preferences and settings.

You can disable cookies through your browser settings, but this may impact the functionality of our website.

7. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete the data promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: drbeckford@trulybalancedwc.com
Address: Truly Balanced Wellness Care, 11403 Barker Cypress Rd Ste J #146, Cypress, TX 77433

Thank you for trusting Truly Balanced Wellness Care with your care.