A woman tracked me down on Facebook. I was scared to open the message. My mind went straight to the worst-case scenario. I opened it anyway. It was a thank you. She came into the ER late at night. Ruptured breast implants. She did not know if they were silicone or saline. She did not know what came next. She remembered one thing. I treated her like a human. I explained. I listened. I helped her breathe. She wrote, Your kindness really put me at ease. That line stays with me.
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