Last week. I received a message from a former patient. I was sitting at my desk between appointments, when the notification popped up. We had not spoken in a while. I opened it and read her words. “It’s too expensive for me right now.” And she could find support cheaper. The old me would have felt a rush of guilt. Tight chest. Racing thoughts. The urge to explain myself or immediately offer a discount. This time, something different happened. I thanked her for telling me. I w
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